Shipping policy

Shipping Policy

At PatellaFlex™, we work with trusted third-party fulfillment partners to ship your order directly to you.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Shipping Time

Estimated delivery time is approximately 8–15 business days after the order has been processed.

Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather, holidays, or other circumstances outside our control.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to become active after your order has been shipped.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase. We are unable to guarantee changes to an order after it has been submitted for fulfillment.

If you entered an incorrect address, contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that the address can be changed once the order has entered fulfillment.

Lost or Delayed Packages

If your package appears to be delayed or has not arrived within the estimated delivery timeframe, please contact us with your order number so we can investigate the shipment.

International Orders

Customers may be responsible for any customs duties, taxes, or other fees imposed by their local authorities. These charges, when applicable, are not included in the product price or shipping cost unless otherwise stated.

Contact

If you have questions about your order or shipping, please contact us through the contact information provided on our website.